Terms of Service

PAYMENT

Payment of on line merchandise is subject to verification of credit and ability to pay. In cases where it appears that there is inadequate credit on the purchaser's credit card account, The Silk Tie Factory reserves the right to cancel the purchase outright without any further notice with the buyer.

BACKORDERS

Backorders are not taken by The Silk Tie Factory. If our inventory is depleted and we accept an order in error, we will credit your account ! Once that item is again available, we will notify customer that stock is available for purchase.

EXCHANGE - RETURN

The Silk Tie Factory has extremely high quality standards for for our line of products , our products pass through many checkpoints before the merchandise is received by the purchaser but we acknowledge that it may be possible that , from time to time, a product may be defective. If you are not 100% satisfied with your retail purchase we will return your purchase price of the item when the following steps are taken: Any product received by the buyer may be returned within thirty (30) days from receipt thereof for the return of the purchase price of said item. In order to return the defective product , the purchaser must first call The Silk Tie Factory at 914-720-6951 to receive a RETURN AUTHORIZATION # , which then must be clearly marked on the outside of the shipment box. All merchandise must be returned in its original condition, tags attached, in its original packaging. The purchaser must also include a brief written explaination describing the reasons for the return , a copy of the invoice and packing slip. Failure to comply with the marking of the return shipment with the return authorization number may result in our refusal to accept receipt thereof. Wholesale orders are returnable within 5 days of delivery and subject to a ten percent restocking charge. Undergarments, such as boxer shorts, socks, etc. are non-returnable due to health concerns.

COUPON OFFERS

Special promotions are offered through a variety of channels. Coupon Offers can not be combined with any other promotions.