Money-Back Guarantee

If you are not 100% satisfied with your retail purchase we will return your purchase price of the item when the following steps are taken:

• Any product received by the buyer may be returned within thirty (30) days of purchase for the return of the purchase price of said item, we do not refund shipping charges.
• In order to return the product , the purchaser must first call The Silk Tie Factory at 914-720-6951 to receive a RETURN AUTHORIZATION # , which then must be clearly marked on the outside of the shipment box.
• In addition, all merchandise must be returned in its original condition, tags attached, unworn and in its original packaging. The return must be shipped back in a box, just like the way it is shipped to you in a box, to prevent damage to the merchandise.
• The purchaser must also include a brief written explaination describing the reasons for the return with either a copy of the invoice or packing slip.
• All bonus and or promotional items must be returned , for example : Free socks with the purchase of 3 ties. Failure to return any bonus/promotional items with return will result in a charge for the retail value thereof. Failure to comply with the marking of the return shipment with the return authorization number may result in our refusal to accept receipt thereof.

Wholesale orders are returnable within 5 days of delivery and subject to a ten percent restocking charge. Undergarments, such as boxer shorts, socks, etc. are non-returnable due to health concerns. If tags are removed from merchandise, they are not returnable.